Agenda Structure

The format of the Managed Services & Hosting Summit - Europe 2019 will incorporate a mix of keynote presentations and focused conference and breakout sessions covering the key issues that channel organisations face today when building a managed services and hosting business practice. Speakers will be drawn from industry experts, independent analysts and leading suppliers in the sector and delegates will also be able to network with peers and potential suppliers.

In addition to the conference plenary and breakout sessions there will be ample time for delegates to network and engage with sponsors in the Demonstration & Networking Area during the morning, lunch and afternoon breaks and at the drinks reception.

Managed Services Agenda Overview

The major themes for the Managed Services and Hosting summit in Amsterdam will focus on the continued growth and development of the sector and the implications for MSPs. Customers in uncertain times are looking for answers and MSPs need to be in a position to provide them.

Our opening key note sessions will examine the changing nature and needs of customers. Gartner Research Director, Mark Paine will present “Working with customers and their chaotic buying processes”. He will present the Gartner view on how the changed customer buying process has become hard to monitor and follow and can be abruptly fore-shortened. “Who are the real customers anyway?” he will ask, using research into changing buying processes.

As well as external, customer facing issues, this is a fast-changing industry with a wave of start-ups, merger and acquisition activity, consolidation and buyouts. The smart money is still looking to invest in managed services companies as part of the wider IT marketplace. In another keynote presentation, Tech M&A expert Jonathan Simnett from Hampleton Partners will present an essential report on who is buying what and why in the sector, entitled: “Building and realizing business value in uncertain times.” In this he will give expert advice on “what your business should be doing next”, this will include “How to tell if it’s a good time to put your managed services business on the market”, which managed services segments are currently in demand and the values are they realizing. He is in a commanding position to say what the smart money looks for in acquiring technology companies and the steps management teams can take to achieve the best valuation for their company. He will explain what a transaction process involves and how long it takes.

Other speakers will talk about what works for them as leading MSPs, how they are building and guiding their businesses and what good practice looks like. The latest Gartner predictions show continuing growth for enterprise software, driven by the cloud and managed services, but the market is very competitive with a wealth of new players. Customer IT departments are falling behind in their skills, according to Gartner, so outsourcing to a managed service provider makes sense, but only if trust can be preserved. MSPs have to be prepared to discuss the wider range of issues – while reliability and service are prime needs, security, compliance and digital transformation strategies are all on the table. These issues will be discussed at the summit both within the conference agenda and during a series of breakout sessions which will include presentations from some of leading technology providers such as ConnectWise and IT Glue.

The 2019 agenda will be added shortly.


Please Note: The Managed Services and Hosting Summit reserves the right to make any necessary changes to this agenda. Every effort will be made to keep presentations and speakers as represented. However, unforeseen circumstances may result in the substitution of a presentation topic or speaker. The Managed Services and Hosting Summit reserves the right to use photographs of any attendee for future promotions.

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The must attend conference for all professionals involved within the Managed Services and Hosting industry.