08:30 Registration Opens
09:15 Welcome & Opening Remarks
09:25 Working with customers and their chaotic buying processes
Mark Paine, Research Director, Gartner Research
Mark will present the Gartner view on how the changed customer buying process has become hard to monitor and follow and can be abruptly fore-shortened. “Who are the real customers anyway?” he will ask, using research into changing buying processes.
09:50 The message behind blockchain
Igor Pejic, Head of Marketing, BNP Paribas PF AT
Academic and financial industry expert Igor Pejic from BNP Paribas is the author of “Blockchain Babel”, just selected as a book of the month by the FT. With his deep understanding of the blockchain model, he will explain its relationship with the IT industry and with managed services in particular, providing the background to his book and explaining that it is not just banking that will be affected. Managed services’ customers in every industry, especially those with a supply chain, will be asking questions about the implications of blockchain.
  Every attendee will receive a free copy of Igor's book.
10:15 Panel Session Tim Meredith, Chief Commercial Officer of OnApp; Eric Torres, Channel Development Manager at Datto; Jay Gill, Senior Director of Marketing, Pluribus Networks
10:45 Coffee Break
BUSINESS TRACK
11:15 The empire strikes back: how to make hyperscale work for you, not against you
Tim Meredith, Chief Commercial Officer, OnApp
We’ve put a lot of trust in the hyperscale cloud providers and given them unprecedented access to our customers and their data. Now that data is being used against us in a war for additional revenue streams. Is it possible to use hyperscale and still be able to rebel in the future?
11:35 Grow your business, without scaling your IT teams
Mark Arts, Senior Sales Engineer, StackState
Join this talk and learn how Artificial Intelligence for IT Operations enables your IT teams to become more efficient, productive and save time while increasing the quality of service.
11:55 Grow your bottom line by partnering with Datto to offer your clients Business Continuity and Networking solutions
Eric Torres, Channel Development Manager, Datto
Join us in this educational session as we review the Datto solution offerings and breakdown the top successful tools and advantages of the Datto partnership, designed to truly grow your business. Learn about the free sales tools available to all, including a robust marketing automation platform, to help grow your Business Continuity, Networking and Managed Services offerings.
12:15 Q&A Session
12:30 Lunch
13:30 Building and realizing business value in uncertain times
Jonathan Simnett from Hampleton Partners
As well as external, customer facing issues, this is a fast-changing industry with a wave of start-ups, merger and acquisition activity, consolidation and buyouts. The smart money is still looking to invest in managed services companies as part of the wider IT marketplace. Jonathon will present an essential report on who is buying what and why in the sector, entitled: “Building and realizing business value in uncertain times.” In this he will give expert advice on “what your business should be doing next”, this will include “How to tell if it’s a good time to put your managed services business on the market”, which managed services segments are currently in demand and the values are they realizing. He is in a commanding position to say what the smart money looks for in acquiring technology companies and the steps management teams can take to achieve the best valuation for their company. He will explain what a transaction process involves and how long it takes.
13:55 The Evolving Landscape of the MSP Business
Jason Howells, Director, International MSP Business, Barracuda MSP
Coincidentally the 23rd May celebrates the second annual MSP day, and in light of this Jason will be discussing the findings from the recent Evolving Landscape of the MSP Business report. The annual MSP Day initiative aims to create an interactive and connected community with the unified purpose of making managed services more understandable, trustworthy, and significant. Jason will cover the most notable findings from the report as well as providing advice on how MSPs can get together to share success, best practice and insights in order to give businesses in EMEA the best possible experience of managed IT services.
14:20 Going Open to Win: How to turn your data center network into a competitive advantage
Jay Gill, Senior Director of Marketing, Pluribus Networks
Are your managed hosting and cloud services being held back by your data center network? In the fast-evolving world of managed hybrid cloud/multi-cloud services, you need to turn your network into a competitive advantage and a revenue enabler. Open networking and SDN can not only eliminate vendor lock-in and lower costs, they can help you simplify and automate operations across geographically distributed data centers and enable you deliver services that are simply better: faster to provision, more innovative, more reliable and more secure.
14:40 Coffee Break
BUSINESS TRACK TECHNOLOGY TRACK
15:00 How to Wow Your Customers and Make More Money Through As-a-Service
Raymond Parkinson, Regional Channel Director, ConnectWise
Technology Service Providers spend a lot of time focusing on the technology you provide, because that’s what you love. But, it’s more important than ever the industry to put their focus on the customer over the technology. Hear from ConnectWise experts on how to get started on transitioning to the As-a-Service model; and how to make the transition a successful one.
Maximising opportunities in the high growth Managed Security Services Market
David Ellis, VP Security and Mobility Services Europe at Tech Data
This session will cover a high-level view of the key drivers in the market, areas for MSPs to consider and how they can partner with Tech Data to capitalise on the high growth market.
15:20 Building a Leaner, Fitter, Smarter MSP
Alex Ford, Sales Director EMEA, IT Glue
Building an efficient MSP in today’s rapidly evolving world is quite the challenge. Join Alex Ford to discover how adopting great documentation practices could have a resounding impact on your MSP and see the bottom line soar.
Cybercrime is constantly evolving, is your email defence?
Brian Byrne, Head of Global Sales. The Email Laundry
Cyber criminals are on a contact cycle of innovation and so are we. Join us for this session as we share some of the tales from the front line of email security. What have been the most effective campaigns in 2018 and what does 2019 look like? What does CEO fraud 2.0 look like? What is the real risk to your clients' businesses? And most importantly are you confident of getting your customers to a better security posture.
15:40 Own the Network: Network Management for MSPs
Scott Tyson, Managing Director, EMEA, Auvik Networks
In today’s cloud-dominated world, the network is more important to your clients than ever—it’s the gateway to everything they need. So clients want you to own the network—to take full responsibility for keeping them connected. In this session, we’ll walk you through exactly what it takes to own a client network, some of the challenges you’ll face in doing so, and ways to overcome those challenges. You’ll learn how to make network management an efficient and cost-effective part of your MSP business, turning clients into raving fans along the way.
Data threat prevention is not enough
Jean Vangramberen, EMEA Regional Sales Director
Martin Pesa, Pre-sales engineer from Carbonite
When your data is hacked or encrypted, it is important that business can continue while IT solves the security breaches. Sometimes you just wish you could go back in time and undo the harm that was caused by a security breach in your network or your hardware including endpoint devices and your data center. Carbonite makes it possible to go back to a time where the data was unharmed and running smoothly with near zero downtime preventing you from losing important data. As cyber-crime and user failure keep increasing the risk of business being disrupted, the business opportunity for backup and recovery continues to be a rising investment for organizations. #dataprotection #datalosspreventation
15:40 Q&A Session Q&A Session
16:15 Networking Drinks
17:00 End of Summit

Managed Services Agenda Overview

The major themes for the Managed Services and Hosting summit in Amsterdam will focus on the continued growth and development of the sector and the implications for MSPs. Customers in uncertain times are looking for answers and MSPs need to be in a position to provide them.

Our opening key note sessions will examine the changing nature and needs of customers. Gartner Research Director, Mark Paine will present “Working with customers and their chaotic buying processes”. He will present the Gartner view on how the changed customer buying process has become hard to monitor and follow and can be abruptly fore-shortened. “Who are the real customers anyway?” he will ask, using research into changing buying processes.

As well as external, customer facing issues, this is a fast-changing industry with a wave of start-ups, merger and acquisition activity, consolidation and buyouts. The smart money is still looking to invest in managed services companies as part of the wider IT marketplace. In another keynote presentation, Tech M&A expert Jonathan Simnett from Hampleton Partners will present an essential report on who is buying what and why in the sector, entitled: “Building and realizing business value in uncertain times.” In this he will give expert advice on “what your business should be doing next”, this will include “How to tell if it’s a good time to put your managed services business on the market”, which managed services segments are currently in demand and the values are they realizing. He is in a commanding position to say what the smart money looks for in acquiring technology companies and the steps management teams can take to achieve the best valuation for their company. He will explain what a transaction process involves and how long it takes.

Keynote speaker Igor Pejic's important new book on blockchain, which is being given free to those attending the Managed Services Summit in Amsterdam on May 23, has been selected as a book of the month by the FT. The event aims to provide strategic guidance to managed services providers and partners in that sector. Which is why Igor Pejic from BNP Paribas PF AT, part of Europe’s largest banking group, will talk about blockchain and its role in financial services and the services the IT industry offers as revealed in his new book, Blockchain Babel. This book is essential reading if you want to understand the nature of the technology, and importantly, how it fits into the market. If you are involved in security as part of your channel strategy, and if your customers are asking about blockchain, you need to read this. And because we think this is such an important message in the overall context of security, those attending the event will be offered a free copy. Importantly, Blockchain Babel reveals how Google, Amazon and other data giants could use blockchain to try to break into financial services; it uses systematic research and strategic analysis to fill the current void between speculation and overly complex explanation of blockchain. The IT channel needs to appreciate just how big a change this will mean for most of their customers, not just those in financial services. And the implications for the future of financial institutions are profound. It cuts through the jargon and applies management theory to create a highly engaging and actionable guide for non-technical readers. Igor Pejic, who wrote the book after being voted by the FT and McKinsey as one of the three finalists for the Bracken Bower Prize because of his work on Blockchain. He will present his thoughts at the Managed Services and Hosting Summit 2019, to be held at the Novotel, Amsterdam City on May 23.

Other presentations include:

  • The empire strikes back: how to make hyperscale work for you, not against you, Tim Meredith, Chief Commercial Officer, OnApp
  • Grow your business, without scaling your IT teams, Mark Arts, Senior Sales Engineer, StackState
  • The Evolving Landscape of the MSP Business, Jason Howells, Director International MSP Business, Barracuda MSP
  • How to Wow Your Customers and Make More Money Through As-a-Service, Raymond Parkinson, Regional Channel Director, ConnectWise
  • Building a Leaner, Fitter, Smarter MSP, Alex Ford, Sales Director EMEA , IT Glue
  • Maximising opportunities in the high growth Managed Security Services Market, David Ellis, VP Security and Mobility Services Europe, Tech Data
  • Grow your bottom line by partnering with Datto to offer your clients Business Continuity and Networking solutions, Eric Torres, Channel Development Manager, Datto


Please Note: The Managed Services and Hosting Summit reserves the right to make any necessary changes to this agenda. Every effort will be made to keep presentations and speakers as represented. However, unforeseen circumstances may result in the substitution of a presentation topic or speaker. The Managed Services and Hosting Summit reserves the right to use photographs of any attendee for future promotions.

The must attend conference for all professionals involved within the Managed Services and Hosting industry.